Export your tickets in three easy steps.
Select a view with tickets you’d wish to export. Drag & drop the output fields. Set your file preferences and off you go!
Keep track of your Zendesk Voice wait queue at any time at any moment!
Quick access from the top bar to the number of calls in the queue, the agents available and the wait times.
Suspended ticket processing made easy!
Create automation rules to handle the bulk, deal with exceptions manually.
Code Cairn is actually one person. So the we is an I, but not in the royal way 😉
I'm Sebastiaan and I've been working with Zendesk since early 2012 as administrator and the developer of several in-house apps and integrations. These have enabled hundreds of agents solving millions of tickets the best way possible.
So I thought it was time to share some of my knowledge and ideas with the Zendesk community. That's how Code Cairn was born. In a desire to help others to get the best out of their Zendesk.
Ahoy lads ‘n lasses! ’tis international talk like a pirate day, ARRR!!! We’ve created a nifty app to help yer landlubber agents speak like a scurvy pirate. This day yer agents gunna be pirates, yer supervisors gunna be quartermasters ‘n yerself be a real capt’n! Fair winds, matey!!! ARRR!!!
We’re pleased to announce that our Shredder app has been released on Zendesk’s marketplace! It’s available for free and will be useful especially for accounts which have to deal with large amounts of suspended tickets. Now you can automate your suspended ticket processing and save some of your valuable time. Once you have set up your rules, processing Read more about Shredder has been released[…]
Our website is live! The first app was already published back in June, but now you can finally get to know Code Cairn and read about what we do 🙂 The coming days we will be adding more information about the currently released apps. We’ll also be posting messages about development and tease you a bit Read more about Website is live![…]