It might be a little quiet on the wesbite, but a lot is happening in the background! Some interesting new apps and updates will see the light the coming time.
You can find the Tables app in the marketplace now. It’s an early experiment with Zendesk’s new location for apps, right in the editor! Currently you will only be able to insert a table with a selectable number of rows and columns, but it’s our intention to expand this in the future.
We’re also testing our Skipper app, that gives you better insights in your agent’s skipping behaviour in Guided Mode. We hope to release this app this summer. If you’re intested in joining our beta, then drop us a message!